Frequently asked questions

Let’s face it, the older you get - the days of buying pizza and beverages for friends and family to help you move are limited . Especially as your family grows and your belongings accumulate. Hiring a professional mover will result in less stress and an easier, safer move all around. Moving can be both emotionally and physically draining and handling delicate or bulky items with care requires specific moving skills and experience. Moving safely and successfully requires specialized equipment and experience, not unlike other trades.

Yes. Hook Em Up Moving is licensed by the FMCSA and by the Texas Department of Transportation. Both agencies have a minimum level of liability of insurance coverage that is required to legally operate. All our coverages meet or exceed those levels to give you peace of mind and the necessary protection should anything happen during your move. If you have anything of high value that needs more than our standard liability of coverage, we recommend contacting your homeowner/renter's insurance agent to see if you have coverage for those items while in transit. You can also get a free relocation insurance quote from www.MovingInsurance.com if your insurance provider doesn’t offer additional coverage.

No, we do not require a deposit to schedule your move. We do ask that if your moving plans change , please give us as much notice as possible accommodate any changes made.

The best thing you can do prior to move day is ensuring all the smaller items are packed and ready to be moved. If you need assistance with packing/unpacking, be sure to let us know before move day, so the moving crew can be fully prepared. We are a full-service moving company and are happy to do as little or as much as you need us to help with to ensure the best moving experience possible.

In general, it’s usually safe to leave anything “soft“(clothes, bedding linens etc.) in the drawers of your dresser. We do require anything that is breakable, or valuable to be removed prior to being moved. Be sure to remove anything from the drawers than may roll around or shift during transport, as this can cause damage. Desks should almost always be emptied prior to transport. File cabinets with 3 drawers or less can remain full but we do ask that larger file cabinets to be partially emptied.

In case of bad weather and/or minor storms, the move will proceed as planned unless you choose to reschedule. Please keep in mind that the furniture items will not be affected since we pad and protect all your items before the movers walk out of the house. The only time the move will be halted or postponed will be if it’s raining extremely hard or conditions are so bad that the weather or roadways wouldn’t make it possible to work in a safe manner. We always recommend having a spare towel or two handy on rainy days, “just in case”.

Tipping is not mandatory nor is it expected. However, if you are satisfied with the service, and the moving crew goes above and beyond, you are more than welcome to tip guys whatever amount you wish. It’ll be highly appreciated.

Our specialty is providing relocation & transport services and we stick to doing what we do best but over the many years in the industry, we’ve built some great relationships with other businesses that are also great at what they do. Need your house or cabinets painted before or after move day? Contact www.edmpaintingtx.com . From Mortgage professionals like realtors, Apt locators and lenders to trade services for carpet cleaning services, and more, we most likely have a trusted partner to connect you with so don’t hesitate to ask!